Terms and Conditions of Sale

Last updated: 17th July 2026

These Terms and Conditions apply to all jewellery purchased from Jodie Coulthard Jewellery. Because sales are arranged directly rather than through an online checkout, these Terms form part of the agreement between us once an order is confirmed in writing.

1. About Us

Jodie Coulthard Jewellery is the trading name of Jodie Coulthard, a sole trader based in England (“we”, “us”, “our”). We design and sell fine jewellery, including ready-to-wear, made-to-order, and bespoke pieces (“Jewellery”, “Pieces”).

Our contact details are:

[ Add the postcode. A full postal address is a legal requirement for distance and off-premises sales under the Consumer Contracts Regulations 2013. ]

2. Our Jewellery

All jewellery is handmade or produced in small batches. Slight variations in appearance are normal and form part of the unique character of handcrafted pieces.

We use high-quality materials including solid gold and natural or lab-grown gemstones and diamonds, as specified for each piece.

3. Product Categories

3.1 Ready-to-Wear Pieces

Existing pieces available for purchase with no customisation.

3.2 Made-to-Order Pieces

Standard designs adjusted to your specifications, for example sizing, engraving, or gemstone selection.

3.3 Bespoke Pieces

Completely custom designs created through a consultation and design process.

Different cancellation and refund rights apply depending on the category (see Sections 10 to 12).

4. How Orders Are Placed and Confirmed

Our website does not take payment. Enquiries and orders are made by email, in person, or by other arrangement, and payment is handled offline (for example by bank transfer or in person).

An order is only confirmed once we have issued written confirmation of the piece, the price, and any agreed timeframe. We reserve the right to decline an order, for example where we are unable to source materials or meet the requested specification.

5. Pricing and Payment

  • Prices are quoted in GBP unless stated otherwise.

  • Payment terms are agreed in writing before work begins or before dispatch.

  • For bespoke and made-to-order pieces, a deposit may be required (see Section 6).

  • Ownership of a piece passes to you only once payment has been received in full.

6. Bespoke and Made-to-Order Pieces

Bespoke jewellery is made specifically for you. The following terms apply:

  • A deposit (typically 50%) is required before work begins. Because the piece is made to your specification, this deposit is non-refundable once work has started, except where the piece is faulty or not as described.

  • The remaining balance is payable before dispatch or collection.

  • Timeframes are estimates only and may vary due to craftsmanship or sourcing delays.

  • Once you have approved the design, responsibility for the accuracy of the agreed specifications rests with you.

We may photograph finished pieces for portfolio or marketing purposes unless you ask us, in writing, to keep your piece confidential.

7. Delivery and Collection

Pieces are either collected in person or sent by insured, tracked courier, as agreed.

  • Where posted, deliveries are sent by an insured service and may require a signature.

  • We are not responsible for delays caused by couriers or other events outside our reasonable control (see Section 8).

For any international delivery, customs duties, import taxes, and local fees are the responsibility of the customer.

8. Delays Outside Our Control

We are not liable for delays caused by events beyond our reasonable control, including courier delays, customs processing, strikes, extreme weather, or supply-chain disruption. Where such an event occurs, we will let you know as soon as we reasonably can.

9. Product Variations

Because each piece is handmade, slight variations in colour, texture, gemstone appearance, or dimensions may occur. Photographs are illustrative and may vary depending on screen settings. These natural variations are not faults.

10. Your Right to Cancel (Consumer Contracts Regulations 2013)

For ready-to-wear and other non-personalised pieces bought at a distance or off our premises, you have the right to cancel within 14 days of receiving the piece, without giving a reason.

To cancel, you must tell us within that period by a clear statement — for example by email to jodie@jodiecoulthard.com. You may use the cancellation wording set out at the end of these Terms, but you do not have to.

If you cancel, we will refund the price of the piece and the standard (least expensive) delivery cost we offered. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the piece. We will make the refund within 14 days of receiving the piece back, or of you providing evidence that you have sent it back, whichever is sooner.

11. Returns

Where you exercise your right to cancel, or return a non-faulty piece by agreement, the piece must be unworn, in its original packaging, and in resaleable condition.

You are responsible for return postage unless the piece is faulty. We recommend using a tracked and insured service, as we cannot accept responsibility for returns lost in transit.

12. Bespoke and Personalised Pieces — Cancellation Exclusion

In line with the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to pieces that are made to your specification or clearly personalised. Once production has started, the following are not eligible for cancellation or refund (except where faulty or not as described):

  • bespoke pieces;

  • made-to-order pieces with personalisation, such as engraving, resizing, or chosen gemstones;

  • consultation or design services already carried out.

We will draw this exclusion to your attention before you commit to a bespoke or personalised order, and ask you to acknowledge it, so that it is clear and agreed in advance.

13. Faulty Goods

If a piece is faulty or not as described, you are entitled to a repair, replacement, or refund, depending on the circumstances. We may ask you to return the piece so we can inspect it. This does not affect your statutory rights under the Consumer Rights Act 2015.

14. Care and Responsibility

You are responsible for the proper care of your jewellery, and we recommend insuring valuable pieces once you receive them. We are not responsible for loss, theft, or damage occurring after delivery, except where the law requires otherwise.

15. Our Liability

We are responsible for foreseeable loss or damage caused by our breach of contract or negligence. We are not liable for indirect or consequential losses, business losses, or losses caused by misuse, neglect, or failure to follow care instructions.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law. Nothing in these Terms affects your statutory rights as a consumer.

16. Personal Data

We handle your personal information in accordance with our Privacy Policy, available at jodiecoulthard.com/privacy-policy.

[ Note the corrected spelling: privacy-policy. The current page lives at /private-policy — worth fixing so links match. ]

17. Changes to These Terms

We may update these Terms from time to time. The version that applies to your order is the one published on our website when your order is confirmed.

18. Governing Law

These Terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, or, where the law allows, in the courts of the part of the United Kingdom in which you live.

19. Contact

For any questions about these Terms, please contact:

Model Cancellation Form

(Complete and return this form only if you wish to cancel an eligible order.)

To: Jodie Coulthard Jewellery, jodie@jodiecoulthard.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following piece:

Ordered on / received on: ___________________________

Name of consumer(s): ___________________________

Address of consumer(s): ___________________________

Signature (if sent on paper): ___________________________

Date: ___________________________Terms and Conditions of Sale