Privacy Policy

Last updated: 11th May 2026

Jodie Coulthard Jewellery operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Jodie Coulthard Jewellery uses Squarespace to host and operate this website and provide ecommerce functionality. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Financial information including payment details, billing information, transaction details, and payment confirmations.

  • Account information including usernames, passwords, preferences and settings.

  • Transaction information including products viewed, added to cart, purchased, returned, exchanged or cancelled.

  • Communications with us including information included in customer support enquiries or other communications.

  • Device information including browser type, IP address, network connection details, and device identifiers.

  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services;

  • Automatically through cookies and similar technologies when you browse or use the Services;

  • From service providers that help us operate the Services;

  • From partners or third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide and Improve the Services

To process payments, fulfil orders, arrange shipping, manage returns and exchanges, provide customer support, maintain accounts, and improve the functionality and performance of the Services.

Marketing and Advertising

To send promotional communications, newsletters, updates, or advertisements where permitted by law or where you have provided consent.

Security and Fraud Prevention

To maintain the security of the Services, verify accounts, detect fraudulent or unlawful activity, and protect customers and the business.

Communicating With You

To respond to enquiries, provide updates about orders or accounts, and maintain our relationship with you.

Legal Obligations

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and interests.

Lawful Bases for Processing (UK & EEA Users)

If you are located in the United Kingdom or European Economic Area, we process your personal information only where we have a lawful basis to do so under applicable data protection laws. These lawful bases may include:

  • Your consent;

  • The performance of a contract with you;

  • Compliance with legal obligations;

  • Our legitimate business interests, provided your rights and freedoms do not override those interests.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Squarespace and service providers who help operate the website and provide services such as payment processing, analytics, shipping, hosting, and customer support;

  • With business or marketing providers where permitted by law;

  • Where required by law or legal process;

  • In connection with a business transaction such as a merger, acquisition or sale;

  • Where you direct or consent to us sharing your information.

Relationship with Squarespace

This website is hosted by Squarespace. Squarespace may collect and process personal information in accordance with its own privacy practices in order to provide hosting, ecommerce, analytics, and related services.

To learn more about how Squarespace handles personal information, please review Squarespace’s Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support our marketing efforts.

You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies on your device.

For more information about cookies used by Squarespace, please refer to Squarespace’s Cookie Policy.

Third Party Websites and Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party websites, and you should review their own privacy policies before providing personal information.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

Security and Retention of Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location and applicable law, you may have rights including:

  • Access to your personal information;

  • Correction of inaccurate information;

  • Deletion of your personal information;

  • Restriction or objection to certain processing;

  • Withdrawal of consent where processing is based on consent;

  • Data portability;

  • Lodging a complaint with a data protection authority.

You may exercise these rights by contacting us using the details below.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required by law, we use appropriate safeguards for international data transfers, including Standard Contractual Clauses or equivalent legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page together with the updated revision date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

JCJ
Email: jodie1coulthard@gmail.com
United Kingdom